What is your return policy?
Customer satisfaction is our first priority here at Neverold.
At Neverold, we strive to provide our customers with the best shopping experience possible. However, we understand that there might be times when you may need to return or exchange an item. We want to make the process as smooth and hassle-free as possible, so we have outlined our return policy below:
1. Eligibility for Returns:
We accept returns within 30 days from the date of delivery.
Items must be unworn, unwashed, and in their original condition with all tags attached.
Intimate apparel, swimwear, and clearance items are not eligible for return.
2. Initiate a Return:
To initiate a return, please log in to your account and go to the "Order History" section.
Click on the order containing the item you wish to return and follow the instructions to submit a return request.
Alternatively, you can contact our customer support team for assistance with the return process.
3. Return Shipping:
Customers are responsible for the return shipping costs, unless the item is defective or damaged.
We recommend using a trackable shipping method to ensure your return is received successfully.
ALL RETURNS SHOULD BE SENT TO:
2031 E via. Burton STE D
Anaheim, CA 92806
4. Refund Processing:
Once we receive your return and inspect the item, we will process the refund to your original payment method within 7-10 business days.
Please note that shipping charges are non-refundable.
If you wish to exchange an item for a different size or color, please follow the return process, and then place a new order for the desired item.
6. Defective or Damaged Items:
In the rare event that you receive a defective or damaged item, please contact our customer support team immediately. We will arrange for a replacement or issue a full refund, including return shipping costs.
7. Store Credit:
If you prefer, we can issue store credit for your returned item, which can be used towards future purchases.
Please feel free to reach out to our customer support team if you have any questions or need further assistance with the return process. We are here to ensure your satisfaction and make your shopping experience with us enjoyable and worry-free.
Thank you for shopping with us!
What is your Cancellation Policy?
Due to our current system, buyers can cancel orders under "New orders" condition can be canceled on buyer's end.
Notification of cancellation would be appreciated.
As most of products are 'order-based item' (indicated as "pre-order" in the product description), Please expect 4-5 weeks for shipping.
Once order is moved to "Confirmed orders," it means that your order is already in packing process. So cancellation is not possible during this period. Buyer needs our approval for cancellation if needed.
If you see your order left under "New order" as "out of stock" items, buyer can cancel the order at any time.
Any other question, feel free to send us message.